Privacy Policy

Privacy Policy

Last updated: 4 March 2026

Ola Trends operates this website and online store, including all associated content, services, tools, features, and products (collectively referred to as the "Services"). Our store is hosted on Shopify Inc., which provides the technical infrastructure enabling us to sell our products online.

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, make a purchase, contact us, or otherwise interact with our Services.

By using our website and Services, you acknowledge that you have read this Privacy Policy and accept the practices described herein.

Personal Data We Collect

By "personal data", we mean any information that can identify you or be linked to you as an individual. This may include:

Contact Details

  • First name and surname

  • Delivery address

  • Billing address

  • Email address

  • Phone number

Payment Details

  • Payment or credit card information

  • Payment confirmations

  • Billing data

  • Transaction details

Account Information

  • Login credentials

  • Account settings

  • User preferences

Order Information

  • Products viewed

  • Products added to the basket

  • Products purchased or returned

Customer Communications

  • Messages sent to our customer service team

Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network information

  • Operating system

Website Usage Data

  • Pages visited

  • How you navigate and use the website

  • Actions taken within the store

How We Collect Data

We may collect personal data from various sources:

Directly from the user For example, when:

  • Placing an order

  • Creating an account

  • Contacting customer service

  • Using the website

Automatically Via cookies and similar technologies while you are browsing our website.

From service providers For example:

  • Payment processors

  • Courier companies

  • Analytics tools

  • Marketing platforms

From business partners Who assist us in growing and promoting our business.

How We Use Personal Data

Your personal data may be used to:

  • Process and fulfil orders

  • Handle payments

  • Arrange shipping and returns

  • Communicate with customers

  • Handle enquiries

  • Personalise your shopping experience

  • Recommend products

  • Send order updates

  • Send delivery updates

  • Send marketing communications (where you have provided consent)

  • Prevent fraud

  • Protect the security of our customers and store

  • Comply with legal obligations.

Sharing Personal Data

We may share personal data with trusted partners when necessary to provide our services, including:

  • Technology providers: Such as Shopify, which hosts our e-commerce platform.

  • Payment processors: Who process your transactions securely.

  • Logistics partners: Who deliver your orders.

  • Marketing and analytics partners: Who help us improve the store and display relevant advertisements.

  • Legal authorities: If required to do so by applicable laws.

We only share data when it is necessary to perform our services or when required by law.

Shopify Platform

Our store is hosted on the Shopify platform. Shopify may process certain personal data to ensure the store functions correctly, to handle payments, and to provide analytics.

For more information about Shopify's privacy practices, please visit: https://privacy.shopify.com

Third-Party Websites

Our website may contain links to other websites. Ola Trends is not responsible for the privacy policies or content of those external sites. We recommend reviewing the privacy policy of each website before providing any personal data.

Children's Privacy

Our services are not intended for children. We do not knowingly collect personal data from minors. If we discover that such data has been collected, we will take steps to delete it. Parents or guardians may contact us to request the removal of a child's data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of data transmission over the Internet is 100% secure. You provide your data at your own risk.

Data Retention

We store personal data only for the period necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements.

Your Data Rights

Depending on where you live, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Delete your data

  • Receive a copy of your data

  • Opt out of marketing communications.

To exercise any of these rights, please contact us.

Marketing Communications

If you subscribe to our marketing communications, we may send you information regarding:

  • New products

  • Promotions

  • Store updates.

You can unsubscribe at any time by clicking the opt-out link included in each email.

International Data Transfers

As we utilise international services, your data may be processed in countries outside of your country of residence. We take appropriate measures to ensure your data remains protected.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect legal or operational changes. Any updates will be published on this page.

Contact

Company Details

  • Store name: Ola Trends

  • Company name: JW Quality E-Commerce

  • Company address: Grefkenstraat 20, 6443 EK Brunssum, The Netherlands

  • Chamber of Commerce number (KvK): 85061913

  • VAT number: NL004045784B71

  • Email: info@olatrends.com

  • Phone: +44 7911 123456

Customer Service

  • Average response time: Within 24 hours

Opening Hours

  • Monday – Friday: 08:00 am – 04:00 pm (UK Time)

  • Saturday: 08:00 am – 12:00 pm (UK Time)

  • Sunday: Closed